Shipping policy

At BNFYAAD, we partner with trusted vendors to bring authentic Jamaican products straight to your doorstep. As a multi-vendor marketplace, shipping details may vary slightly by seller, but the following policies apply across our platform.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Each vendor is responsible for preparing and shipping their products. You will receive an order confirmation email and a shipping notification once your items are dispatched.

Domestic Shipping (Jamaica)

Standard delivery within Jamaica takes 2–5 business days. Local deliveries may be handled by courier services such as Knutsford Express, Tara, or Zipmail. Shipping rates are calculated at checkout and depend on the vendor’s chosen delivery method.

International Shipping

International orders are shipped via trusted carriers such as DHL, FedEx, or Jamaica Post. Delivery times vary by destination but generally take 7–21 business days. Customs duties, taxes, or import fees, if applicable, are the buyer’s responsibility.

Combined Orders

Since BNFYAAD is a multi-vendor platform, items from different sellers may arrive in separate packages. Each vendor sets their own shipping costs and timelines, which will be displayed at checkout.

Tracking Your Order

Once your order is shipped, a tracking number will be emailed to you. You can also check your order status anytime by logging into your BNFYAAD account.

Shipping Restrictions

Certain items, such as perishable goods or liquids, may have restrictions for international shipping. If an item cannot be shipped to your location, you will be notified before your order is confirmed.

Delays & Issues

While we strive for timely deliveries, delays may occur due to customs, courier issues, or natural events. If your package is significantly delayed or lost, please contact havanah@bnfyaad.com with your order number for assistance.

Important Notes

  • Shipping rates, taxes, and discounts are calculated at checkout.
  • Items from multiple vendors may arrive separately with separate shipping costs.
  • Some items may require age verification or special handling (e.g., alcohol or perishable goods).
  • Shipping times may vary depending on the vendor, destination, and carrier.

We are committed to providing a reliable and transparent shipping experience. For any questions regarding your order or shipping, contact us at havanah@bnfyaad.com.